Nova Premium Finance

The Direct Debit Guarantee protects customers in three main ways:

1. Advanced notifications of payments being taken,
2. Refunds in the event of an error being made by us and
3. Cancellations of a Direct Debit instruction at any time by contacting your bank. Please note that the Guarantee applies only to payments made by Direct Debit.

Signing your credit agreement is simple. Your credit agreement is sent to you via email from Nova Premium Finance, our Premium Credit provider, with the option to sign your agreement electronically. If you need any assistance, please get in touch.

You can settle your agreement in full at any point during the policy year. Please note that the settlement figure is only valid until the end of the working day during which it’s provided, as interest is calculated daily.

Yes, if you’re aged 18 or over. If you’re 17, you’ll need to pay for your policy in full. Monthly payment options will be offered when you get a quote online. If you call us to obtain a quote, please ask your advisor for further details.

Due to the process involved, our finance providers apply an administration fee of £30.00 to cover the work required to bring the payment up to date. Details of your finance provider’s fees will be outlined in your credit agreement, which is sent to you via email.

We have three set payment dates: the 1st, 11th, and 21st. If any of these falls on a weekend or Bank Holiday, the payment will be taken on the next working day. You can change your payment date, providing your first payment has cleared, by calling our Customer Services team on 0208 550 7788. Please note that we can only change the payment date if your request is made at least 14 days before your next payment date.

Please call our Customer Services team on 0208 550 7788, select option 1 for Customer Services, then option 2 for Payments. Our team will be able to accept a manual payment by debit or credit card to clear any arrears, keep the policy running, and avoid cancellation.