Whilst we are not always able to, we do make every effort to service our clients within the best of our abilities. Nevertheless, should you find our process to be lacking please review our Terms of Business which explains the process to follow in order to lodge a complaint.
Archives: FAQs
Who are Nova Insurance and are you regulated?
Nova Insurance is a trading name of Premier Insurance Consultants Ltd. We are regulated by the Financial Conduct Authority under firm no. 307128. Our FCA registration can be checked at https://register.fca.org.uk. Nova Insurance is an authorised insurance intermediary, or broker, who places insurance risks with a panel of insurers.
Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct Authority under firm no. 716933. Nova Premium Finance’s FCA registration can be checked at https://register.fca.org.uk. Nova Premium Finance Ltd are an authorised credit lender who charge interest on monies lent. . Nova Insurance and Nova Premium Finance are not the same company but do operate under a linked arrangement.
My details have changed, should I update you?
All changes to your personal information should be communicated to us no matter how small. This is to ensure that your policy remains relevant and current, and to avoid your claim being compromised should one occur at a later date. Please note that some changes to your information may result in a premium difference. There is an administration fee for updating your information
What happens if I miss my first instalment?
If after your initial deposit has been taken you default on your first instalment you will be issued with a 7 day cancellation notice and a retry will be attempted at the next available direct debit date. If however the second retry is unsuccessful we will cancel your policy off immediately. Any our standing balances will be requested from you and any sums left unpaid will be forwarded to debt collectors for recovery. If however monies are owed back to you a refund of premiums owed will be initiated within 48 hours.
What is a no-claims bonus or discount?
A no-claims bonus (NCB), sometimes called a no-claims discount, is a car insurance discount recognised by insurance providers. It’s a count of the number of years you haven’t made a claim on your car insurance policy.
So for every year you drive without making a claim on your policy, you gain a no-claims bonus. The benefit of a NCB usually plateaus at five years, but some companies offer further discount for six or more years. The amount of discount this qualifies you for tends to vary from insurer to insurer.