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Why does car insurance go up?

Your car insurance premium is not an arbitrary figure – the amount you pay to insure your car depends on various factors. So, if you are about to renew your car insurance, what could be the reasons for your car insurance going up? Let’s take a look!

Assessment of your risk factors.

When calculating your new car insurance premium for the coming year, your insurance company will assess your risk factors. You will be asked to inform them if anything has changed in the past year. This would include a change to where you live, where you park your vehicle, changes to your vehicle and how many miles you drive per annum. It is not a good idea not to disclose any changes as failure to mention them could result in your insurance company not paying out on a claim.

Were you involved in a car accident?

If you were involved in a car accident in the past year, your insurance premium will be likely to increase. A sad fact is that even if the accident wasn’t your fault, your premium will still likely go up. If you caused the accident, however, your increase will be even higher.

Drivers licence points.

Have you accumulated points on your drivers licence over the past year? If so, they may remain on your licence for a while and cause your car insurance premium to go up as they indicate that your driving style is risky.

Your job.

Insurance companies view certain jobs as being riskier than others. When you complete your profile with your insurance company, you will be asked to provide details of your occupation. Since some occupations are considered to be riskier than others (even if they don’t actually involve any driving), what you do for a living can affect your insurance premium.

Changes to your vehicle.

Thinking of sprucing up your older car with a new lick of paint? Or perhaps you want to lower its suspension or add a nifty, new spoiler? Sadly, any modifications to your car can mean an increase in insurance premium as your car would then be considered to be a greater target for car thieves. If you have made any modifications to your car recently, be sure to let your insurance company know so that they will pay your claim should your car
get stolen.

Insurance fraud.

Every year, countless individuals make fraudulent claims with their insurance providers. This includes fake claims and providing false information. Although the vast majority of insurers have sophisticated systems to help combat fraud, car insurance fraud is still a massive problem. Sadly, when there is an increase in insurance fraud, this pushes up premiums to compensate and everyone ends up paying more.

Criminal convictions.

If you have been convicted of a crime (regardless of its nature), you will need to inform your insurance company. Even if your conviction has nothing to do with driving, it is important that your insurer is informed so that they can determine the risk to them.

GDPR – What It Means For The Self-Employed, Sole Traders And Small Businesses

What Exactly Is The GDPR?

GDPR stands for General Data Protection Regulation. It is a new European-wide data protection law that is due to come into effect on the 25th of May 2018. It applies to all businesses in the UK, including the self-employed that are currently affected by the Data Protection Act of 1998.

 

If you are dealing with data from individuals from the European Union then it will apply to you as well. There are some exemptions for businesses with less than 250 employees. Since 1998 there have been so many technological changes, the amount of data we use has gone up exponentially, and continues to grow.

 

The new law came about to improve the existing Data Protection Act, making it relevant to current times so our data can be safer and we can have more control over it. It also aims to establish a unified set of data protection rules across the member states of European Union.

 

GDPR aims to protect individuals information, by making companies more responsible for how they handle the data they collect. This includes data about employees, clients, and suppliers as well. There are fines of up to £17 million or 4% of turnover (whichever is greater) for those who fail to comply with the new regulations.

 

Even though the UK is due to leave the European Union in 2019, UK businesses will still have to comply with the new laws from when they are implemented in May. It is widely believed that the GDPR law will become UK law after the transition period.

 

So What Steps Can You Take To Ensure That You Are Compliant?

If you are self-employed or run a small business, here are a few things you can do to get ready for GDPR:

 

1. Go to the Information Commissioners Office (ICO) website.

On the site, you can get an overview of what GDPR is an how it will affect you and your business going forward. Here is the link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 

2. Put a system in place.

If you are self-employed, you are likely to be the point of contact for all GDPR activities, including compliance, monitoring and answering any related queries. Try to put a plan together that is based on the GDPR’s directives. Make sure to include a way to find out if your data has been compromised, so you can notify the relevant authorities within the required time span. You can reduce the chances of data breaches by having adequate data security measures in place, on and offline.

 

3. Get any necessary consent

One of the key requirements of the new law is that of consent. In certain situations, you are required to have clear and specific consent from individuals that shows that they are ok with how you intend to handle their data.

 

With about a month to go before the new law comes into place, it makes sense to go through the process of making sure your business is compliant now. Many of the laws from the GDPR are similar to the current Data Protection Act, so there is a good chance you are already following some of the processes, but there might be a few changes that you will need to make so as to be fully compliant.

If you are not already managing your data according to the Data Protection Act 1998 standards then it may be a good idea to seek professional advice from an expert who knows about GDPR, to help you get compliant before the deadline.

 

Top Tips For Dealing With Customer Complaints

 

In business having a customer complaint is a common experience, because you can’t please everybody all the time. Regardless of how hard you try, there will be mistakes or you may be faced with a customer who just likes to complain. Depending on how it is managed every customer complaint can end in one of two ways, you will either get an angry customer, or a happy customer. The aim is to minimise the number of complaints and to ensure that the same complaint does not keep happening repeatedly.

What is important is that companies acknowledge these complaints and make sure they are dealt with in a timely and effective manner. Failing to do so may result in a bad reputation for the business, as it shows the customer you don’t care. All businesses must place customer satisfaction first and develop a system for handling customer complaints, in order for long term success.

It is a good idea to set up an in house complaints procedure that can be quickly implemented anytime a complaint is received, and the staff dealing with customers should be properly trained. Make sure that proper records are kept of all customer complaints and their final solutions. Also, with social media becoming increasingly important for unhappy customers to voice their dissatisfaction, it is a good idea to monitor your social channels regularly so you can intervene quickly. Here are some useful tips for dealing with unhappy customers.

Handling The Complaint In A Neutral Way

The first step is to take the complaint in a neutral way. When people complain they are often emotionally charged up, so it is important to let them voice their complaint without responding emotionally. You must remain calm at all times even if the customer becomes angry. You may have a had a similar complaint before, but to the customer it is unique to them, so pay attention to them and listen to their problem in full. Try to place yourself in their shoes and empathise rather than becoming defensive. If the customer is blaming a particular member of staff, get them away from the customer, because it will be easier for the customer to calm down if they aren’t present. Make sure the appropriate staff member handles the complaint because customers hate being passed around from person to person.

Giving An Apology

The next step is to apologise. Once the customer has aired their complaint, you must give them a sincere apology regardless of your opinion on the matter, with no excuses. Let them know you understand what has happened and ask them what outcome they are seeking. Try to keep them informed as you tackle the issue, so they don’t feel ignored. All complaints regardless of how small, should be dealt with quickly as possible so the customer feels that they are a priority.

Resolving The Problem

The final step is to resolve the problem, this can come in many forms ranging from refunds to compensation. After resolving the issue it is a good idea to contact the customer at a later date to see if they were happy with the outcome.

Sometimes it is not possible to avoid customer complaints, but it is possible to prevent a disgruntled customer from spreading negative comments about your business, by handling the complaint properly.

By taking care of complaints effectively you can improve your company reputation while at the same time retaining your customers. Customers will know that if anything goes wrong with their order, you will take care of it. This will make your business stand out as a customer friendly one, which may in turn lead to referrals from happy customers.

For a business, complaints can provide a great opportunity to learn more about your customer, and to use that information to improve their customer experience. You also have the chance to turn the complaining customer into a loyal customer. Dealing with customer complaints can be challenging, and there will be times that nothing can be done to satisfy an unhappy customer.

 

 

Creative Ways To Market Your Services As A Tradesman

 

Once you have the necessary qualifications and experience to become a self employed tradesman, the next step is to get the word out. OK that said, here are some strategies that should give you maximum bang for your money.

 

Traditional Marketing Strategies

  1. Promotional Materials:

    Even though this strategy is not new, it can still be used as part of a portfolio of strategies. You can have branded stationary such as business cards, pens, or notepads, printed and handed out to prospective customers by hand. Combined with this you can have leaflets printed to be distributed by direct mail.

    Another tried and tested method is that of taking out adverts in local newspapers, local directories or listings. This will also allow you to target a particular catchment area at a time.

  1. Joint Ventures:

    Teaming up with other trades people that offer complimentary but different services can be mutually beneficial. It will allow you to access their customer base, providing them services that they can’t get from their existing trades person. In turn they will have access to your customer base. This way you don’t compete with each other, instead you cooperate to offer a wider range of trades services which will benefit both your customer bases.

  1. Word of Mouth:

    It is often said that the best form of advertising is word of mouth. With this in mind you can make use of your existing customer base to get referrals from them. This can be done by offering them either a discount or a small gift for recommending you to their friends or family.

 

Online Marketing Strategies

  1. Website:

    Currently most people look for products or services using the internet. So it is essential that you have a website that showcases your business and the services it offers. It does not have to an expensive custom designed site, it can be a simple do it yourself one. The main thing is to have an internet presence that is informative and well maintained. This will give prospective customers a feel for the sort of work you do. If you have the time you could add a blog that gives them relevant tips and news about your industry.

  1. Social Media:

    Having a presence on social media sites is also a must. You can do this by joining the likes of Twitter, Facebook, LinkedIn, and YouTube. These sites will allow you to get your business noticed by large numbers of people. By providing regular content that you either create yourself, or have created on your behalf, you can engage potential and existing customers and in so doing create a community around your brand. It is this ability to communicate directly with your target market that makes social media so powerful for businesses.

 

Marketing yourself as a tradesman doesn’t have to be challenging. You can do this by combining traditional marketing techniques with new online marketing techniques, and it need not cost a lot. The key is to choose a few strategies and apply them consistently.

 

 

Planning Your Grocery Store Layout

 

It is important to understand the needs of your potential customers when planning a grocery store.

By doing so you can make good plans that will result in better customer experience and increased sales.

  • Difference Between a Grocery Store and Convenience Store

While the two are similar in the the products they offer there are still some key differences between the two. For example grocery stores offer perishable items like meat and fresh produce, but convenience stores don’t. They tend to stock just the basics food items that are commonly used such as soft drinks, and prepared foods. Also a convenience store may sell petrol, offer money transfers, and other administrative services. As far as size goes, grocery stores tend to be larger and owned by national brands. Convenience stores on the other hand tend to be smaller and independently owned.

Choosing your floor plan

The floor plan is the foundation of a stores layout, it provides the base structure for organising everything else.

  • Types of floor plans

There are several types of floor plans available to any retail store. The straight floor plan use fixtures and displays placed at right angles and the angle plan use a lot of curves in both the fixtures and the displays. The diagonal floor plan places the fittings and fixtures diagonally, and the geometric floor plan places them in a geometric in shape. The mixed floor plan is a combination of diagonal and angular layouts.

  • Deciding on Your Size and Placement of Aisles

Having spacious aisles is one of the key aspects of store planning. The minimum recommended size is 4 foot wide without distractions so your customers can move comfortably around the store without bumping into each other, including those with wheel chairs and push chairs.

The placement of the aisle is important as this will dictate the flow of your customer traffic within the store. The aisles need to be placed in such a way that they expose your customers to most of the products. So you need to work out where you want your customers to go and what you want them to see.

Once you know this, it is then a case of choosing the type of isle layout that matches your objectives, bearing in mind the available space and the floor plan. There are 3 common layouts to choose from, these are the grid layout, the loop layout, and the free-flow layout.

The grid layout runs parallel and perpendicular to walls. The loop layout consists of one main isle that loops around the store. The free-flow layout is open plan.

Display and Sales

  • Mapping out your product, displays, and registers

A good way to start is by walking through the store so as to see it from a customers perspective. It will then be easier to figure out where to put what. Place new products in the best locations and everyday favourites near the back. You can keep some small items near the cash register. Fixtures and displays should emphasize the product and should be adequately spaced apart with cash registers placed away from the front of the store.

Your Store Lighting

  • Types of lighting

There a 4 types of lighting that can be used in a grocery store. There is general lighting for whole store, ask lighting for the work areas, accent lighting for specific areas of the store, and finally decorative lighting to beautify your store. All types must be used, however the most important are the task lighting and accent lighting, because they highlight your product and illuminate your work areas.

  • Setting Up Your Grocery Store Lighting

There are a few key point to take into consideration when setting up your store lighting: Make sure to factor in replacement and energy costs. Then use mirrors to reflect light and dimmer switches to control the atmosphere while reducing energy bills. Most of all the lights must not be in the customers way as it may get too hot.

Conclusion

In summary, planning a grocery store requires a lot of attention to detail. However the results are worth it for you and your customers. Also while the store layout is important, so is the way the shelves are stocked, as this has just as much of an impact on the shoppers buying habits.

 

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