In business having a customer complaint is a common experience, because you can’t please everybody all the time. Regardless of how hard you try, there will be mistakes or you may be faced with a customer who just likes to complain. Depending on how it is managed every customer complaint can end in one […]

Customer service is the process of taking care of potential, new, and existing customers before during and after a transaction is made. The aim is to provide an experience that exceeds customer expectations and leads to a satisfied customer. When done properly, customer service is mutually beneficial, providing the customer with a service that meets […]

As a roofer and or scaffolder the majority of your work involves working at high elevations, and working from heights represents one of the biggest safety challenges in the construction industry. Slipping and falling from heights or objects falling from heights cause serious and fatal injuries every year. So it is very important to follow […]

There are many benefits to working as a self employed tradesman, such as the freedom to choose when you work, what type of work and who you work for. However going it alone also means you are totally responsible for your success. Here are a few tips to get you up and running the right […]

Beauty salons tend to perform well throughout both good and bad economic times. This is because most of the services offered by salons cannot be done at home, also many people see a trip to the salon as an affordable treat. So demand tends to be fairly constant. Generally, salons and spas are quiet at […]

  It is important to understand the needs of your potential customers when planning a grocery store. By doing so you can make good plans that will result in better customer experience and increased sales. Difference Between a Grocery Store and Convenience Store While the two are similar in the the products they offer there […]

Everyone dreams of being able to work when they want and have flexible working hours and if you become a self-employed mobile beauty therapist you will be able to do this! As a job it is rewarding because you are helping people to look their best so what more could you wish for? In a […]

On the 14th August 2014 Jordan Daykin showed off his new invention on the reality TV show Dragons’ Den. The 19 year old inventor already owns two other businesses and had the idea for the Grip It Fixings when he was only 13! With sales for the Grip It Fixings booming by over 600% since […]

If you work in a salon then you probably spend most of your time pampering other people, which is why Nova Insurance has decided to give away a special prize which will let you pamper yourself for a change! In this month’s competition we are giving away two large bottles of TIGI Re-Energize Shampoo and […]

In order to help our customers Nova Insurance has published numerous articles filled with advice on how to run shops and stores. One piece of advice that we regularly give is that your shop should always look presentable and appealing to customers, which is why this month we have decided to give away a beautiful […]